Shipping policy
Last updated: October 2, 2026
We ship to addresses in the United States.
Processing time
Orders are processed and shipped within 1–5 business days after payment (Monday to Friday, excluding holidays). Orders cannot be cancelled once the 48-hour cancellation window has passed (see our Refund Policy).
Delivery time
- Most orders arrive within 20 days of shipping.
- In some cases delivery can take up to 40 days, for example during the busy holiday season, because of carrier or customs delays, severe weather or other events outside our control.
- Delivery times are estimates from the carrier and are not guaranteed.
Ordering a gift? Please order early so your ornaments arrive in time for the holidays.
Shipping cost
Shipping costs, if any, are calculated and shown at checkout before you pay.
Tracking
When your order ships, we email you a tracking number. Tracking may take a few days to update after the label is created.
If we cannot ship on time
If we are unable to ship your order within the processing time above, we will notify you by email before that time runs out, give you a revised shipping date and offer you the option to cancel for a full refund. If you do not respond to a delay notice for a delay of 30 days or less, we will treat it as your agreement to the delay. For longer delays, or if we cannot give a revised date, we will cancel and refund your order unless you agree to wait.
Multiple items
Orders with several kits may arrive in separate packages on different days. You will receive tracking for each package.
Address and delivery
- Please check your shipping address at checkout. Contact us within 48 hours of ordering if it needs to be corrected.
- We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect address, we will reship it once the shipping cost is paid again.
- If tracking shows your package as delivered but you cannot find it, check with neighbors and your local post office, then contact us within 14 days and we will help you file a claim with the carrier.
Lost or late orders
If your order has not arrived within 40 days of shipping, contact us and we will reship it or refund it in full.
Duties and taxes
Applicable sales taxes are shown at checkout. For U.S. orders we do not expect you to pay any additional import fees. If a carrier ever asks you to pay one, contact us before paying.
Contact
Questions about your order? Email pearlyhaven.com@gmail.com with your order number.